Demand for CCCA Consumer Helpline has increased drastically by 67% in 2009.

We have received 202 calls in 9 months:

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Year	Total # of calls received	# of calls per month
2003/2004 Sept 03 – Aug 04 (12 months)	185	15.4
2007 Jan – Dec (12 months)	151	12.5
2008 Mar – Sept (7 months)*	94	13.4
2009 Mar – Nov (9 months)*	202	22.4

 

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*Data were only available for the number of months indicated rather than a 12-month period due to unforeseeable reasons.  Data were also missing years 2005 & 2006.
Out of the 202 phone calls, 54 of them were inquiries for information or service referrals.  The remaining 148 calls were complaints against a specific company.    47% of the callers were Mandarin speakers and 53% of the callers are Cantonese speakers. The following chart shows the top 10 Complaint Categories:

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